Widerrufsrecht
Return & Refund Policy
At Woolnova, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
- We accept returns within 7 days from the date your order is delivered.
- To be eligible for a return, the item must:
- Be unused, unworn, and unwashed.
- Be in its original condition with all tags attached.
- Be returned in its original packaging.
- Include proof of purchase or order number.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, washed, or damaged by the customer.
- Customized or personalized products.
- Gift cards (if applicable).
- Clearance or final sale items.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your order number.
- Clear photos or videos of the product.
- A brief description of the issue.
After verification, we will offer a replacement or full refund at no additional cost.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product. Contact us to arrange an exchange.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order.
- Once the order has been processed or shipped, it cannot be cancelled.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
- For all other eligible returns, customers are responsible for the return shipping charges.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@woolnova.com
WhatsApp: +91 89213 95156
Instagram: @woolnova