Shipping Policy

Thank you for shopping with Woolnova. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During peak seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

• Within India: 3–7 business days

• Remote or rural areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available). You can use the tracking number to monitor your shipment.

Delivery

Please ensure that the shipping address and contact information provided during checkout are accurate. Woolnova is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

If delivery is unsuccessful due to repeated failed attempts by the courier, the package may be returned to us. Additional shipping charges may apply for re-shipment.

Delayed Shipments

While we make every effort to deliver your order on time, delays may occur due to:

• Courier service delays

• Weather conditions

• Public holidays

• Natural disasters

• Government restrictions or unforeseen events

We appreciate your patience and understanding in such situations.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with the wrong item, please contact us within 48 hours of delivery with:

• Your order number

• Photos or videos of the package and product

• A brief description of the issue

We will review the issue and work to provide an appropriate resolution.

International Shipping

Currently, Woolnova ships only within India. If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

For any shipping-related questions or assistance, please contact us:

Woolnova

Email: info@woolnova.com

WhatsApp: +91 89213 95156

Instagram: @woolnova